Data Protection

Vivibet Privacy Policy – Your Data Is Safe With Us

This privacy policy clearly explains in Bengali how your personal information is collected, stored, and protected at Vivibet. We believe privacy is every player's right.

Last Updated: January 2026
256-bit SSL encryption
0 Selling data to third parties
24/7 Data monitoring
100% Our Commitment to Data Security

How We Protect Your Information

A quick overview of the key pillars of Vivibet's privacy policy

End-to-end encryption

All your personal and financial data is encrypted with 256-bit SSL technology. No hacker or third party can access this information.

No data sales

Vivibet never sells your personal information to third parties. No data is shared with advertisers or data brokers.

Your Controls

You can view, edit, or delete your stored data at any time. Your data belongs to you.

Secure servers

Your payment information is stored on a separate secure server. Regular security audits ensure the server remains up to date and fully protected.

Cookie Transparency

Vivibet only uses necessary cookies. You can easily opt out of non-essential tracking cookies.

International standards

Vivibet complies with international data protection standards. Our privacy policy is regularly audited by licensing authorities.

By creating or using an account on Vivibet, you fully agree to this Privacy Policy. If you have any questions, support@vivibet.betto get in touch.

Introduction

Vivibet is an internationally licensed online betting platform trusted by thousands of players across Bangladesh. This privacy policy provides a full account of how your personal information is handled when you use our platform.

We understand that you're trusting us with your information, and protecting that trust is our foremost responsibility. Vivibet's privacy policy is built in accordance with international data protection regulations and is kept regularly updated.

This policy applies to Vivibet's main platform, mobile app, and all associated services. Vivibet is not responsible for third-party websites or services.

What data we collect

Vivibet only collects the information it needs. We never ask for excessive or unnecessary data.

Data Type What We Collect When it is collected
Identity Information Name, date of birth, nationality At the time of registration
Contact Information Mobile number, email At the time of registration
Verification Information National ID or passport During KYC Verification
Financial Information Payment method, transaction history During deposits/withdrawals
Usage Data Betting history, login times, device information While Using the Platform
Technical information IP address, browser information, cookies Automatically

Automatically Collected Data

Certain information is collected automatically while you use Vivibet, including your device type, operating system, browser type, and activity patterns on the platform. This data is primarily used to maintain security and enhance your experience.

How Your Data Is Used

Vivibet uses your information for the following purposes:

  • Account management: Creating, verifying, and keeping your account secure.
  • Service delivery: Processing bets, payments, and transactions.
  • Customer support: Resolving your questions and support requests.
  • Security: Detecting fraud, money laundering, and suspicious activity.
  • Legal obligations: Meeting licensing and regulatory requirements.
  • Platform improvement: Improving your user experience.
  • Responsible Betting: Identifying and addressing problematic betting patterns.

What We Don't Do: Selling your data, sharing it with third parties for advertising, or using it for marketing purposes without your consent.

Who Your Information Is Shared With

Vivibet keeps your data confidential. However, limited information may be shared in certain specific circumstances:

Payment Processor

Necessary financial information is shared with Mobile Pay, Nagad, Rocket, and crypto payment gateways to process transactions. These third parties handle your data in accordance with their own privacy policies.

Regulatory authority

Required information is disclosed under lawful directives from licensing authorities or law enforcement agencies. This is a strict legal obligation and cannot be avoided.

Technology Partners

We work with technology partners to operate the platform (e.g., server hosting, cybersecurity). They are permitted to use only the limited data necessary to provide their services and operate under strict confidentiality agreements.

Cookie Policy

Vivibet uses cookies and similar technologies to enhance your experience. Cookies are small files stored in your browser.

Cookie Type Purpose Duration
Essential Cookies Maintaining login sessions and platform security Deleted when the session ends
Functional cookies Remembering your language and other preferences 1 year
Analytics Cookies Analyzing platform usage 6 Months

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect certain features of the platform.

Data retention period

Vivibet does not retain your data longer than necessary. The general rules are:

  • Account-related data will be retained for as long as your account remains active.
  • After account closure, transaction history is kept for up to 5 years (legal requirement).
  • KYC documents may be retained for up to 5 years after account closure.
  • Customer support conversations are retained for up to 2 years.
  • Data from inactive accounts is deleted after 3 years.

Data may be retained for a longer period in cases of legal obligation or ongoing investigation.

Your rights

Vivibet believes you should have full control over your data. Your rights are outlined in detail below:

Right to Access

You may request access to your stored data at any time.

Right to data correction

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data unless we are required to retain it by law.

Right to object to processing

You may object to your data being used for specific purposes.

Data Portability

You have the right to download a copy of your data.

Restriction of Processing

You may request that data processing be restricted in certain circumstances.

To exercise these rights support@vivibet.betEmail us at. We will respond within 30 days.

Child Protection

Vivibet strictly adheres to its child protection policy. Our platform is intended exclusively for users aged 18 and above.

  • We do not knowingly collect any information from minors.
  • Any account created by a minor will be terminated.
  • Age verification is carried out at the time of registration.
  • If a parent believes their child has created an account, please notify us immediately.

If you become aware of an account belonging to a minor support@vivibet.betimmediately.

Security Measures

Vivibet uses industry-standard technology to keep your data secure:

  • SSL/TLS encryption: All data transmissions are secured with 256-bit encryption.
  • Two-factor authentication: Two-factor authentication is available for your account.
  • Firewall protection: An advanced firewall system blocks all unauthorized access.
  • Regular audits: Regular audits conducted by third-party cybersecurity specialists.
  • Data Backup: Secure encrypted backups are taken on a regular basis.
  • Access control: Only authorized personnel have access to a limited set of your data.

In the event of a data breach, we will notify the affected users and relevant authorities within 72 hours.

Policy Updates

Vivibet reserves the right to update this privacy policy at any time. For significant changes:

  • A notification will be sent via the platform.
  • You will be notified at your registered email address.
  • The date of any changes will be noted at the top of this page.

Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

Contact us

For any privacy-related questions, requests, or complaints, please get in touch with us:

  • Email: support@vivibet.bet
  • Live Chat: Available on the platform 24/7
  • Response time: Usually within 24 hours

For more information, visit our Terms & Conditions and Responsible gambling View page.

Your data is secure — get started today

Your privacy is fully protected at Vivibet. Register with confidence and enjoy the best betting experience in Bangladesh.

For users 18+ only. Gamble responsibly.

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