1. Home
  2. FAQ
Frequently Asked Questions

Vivibet FAQ – All Your Questions Answered

Whether it's registration, login, bonuses, payments, or betting — if you have a question, you'll find the answer here. The Vivibet FAQ page covers it all.

50+
Answers
7
Browse by Category
24/7
Live Support
in English
All Answers
No results found. Try searching with a different keyword.
Account & Registration 8

To register on Vivibet, you'll need an active Bangladeshi mobile number, an email address, and a strong password. Registration is completely free and takes just 2 minutes. Users under 18 are not eligible to register.

Yes, registering on Vivibet is completely free. There are no registration fees or hidden charges. Just enter your details and verify your mobile number — and your account is ready.

Each individual may only a open an account. Creating multiple accounts may result in all of them being suspended and your balance forfeited. Everyone is expected to follow the rules.

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Use it to set a new password. The whole process takes just 2–3 minutes.

To verify your account, you'll need to upload a photo of your National ID (NID) or passport along with a selfie. Verification is usually completed within 24 hours. Verified accounts also benefit from higher withdrawal limits.

You can update your email, mobile number, and password from Account Settings. To change your name or date of birth, please contact our support team — identity verification will be required.

Yes, you can temporarily or permanently close your account at any time. As part of our responsible gambling commitment, we also offer a self-exclusion option. Just reach out to our support team and they'll take care of it promptly.

Yes, Vivibet is fully mobile-friendly. You can log in from any Android or iOS browser — no separate app needed, and everything works seamlessly.
Payments & Transactions 8

Vivibet supports the most popular payment methods in Bangladesh: Mobile Pay, Nagad, Rocket and cryptocurrency (USDT). Bank transfers are also supported. Choose whichever option works best for you.

The minimum deposit at Vivibet is just ৳200. So you can get started without worrying about a large upfront commitment. Deposits are usually credited to your balance instantly.

Withdrawals to Mobile Pay and Nagad typically take 5–15 minutes within that time. Bank transfers may take up to 24 hours. Verified accounts are processed even faster.

Minimum Withdrawal Amount ৳500. Before making a withdrawal, make sure your account is fully verified and all bonus wagering requirements have been met.

If a deposit fails, wait 15 minutes first. Network delays can sometimes slow things down. If the funds still haven't arrived, take a screenshot of the transaction and contact our support team.

Common reasons for a rejected withdrawal include: incomplete account verification, unmet bonus wagering requirements, incorrect payment details, or exceeded limits. Contact our support team to find out the exact reason.

Vivibet does not charge any deposit fees. However, your mobile banking provider (such as Mobile Pay) may apply their own fees — that is governed by the respective provider's policy.

Yes, Vivibet supports USDT (TRC20 and ERC20). Crypto deposits and withdrawals are typically processed within 10–30 minutes. Separate limits apply for crypto users.
Bonuses & Promotions 7

Your very first deposit after registration 100% Welcome Bonus will be credited to your account automatically. For example, deposit ৳1,000 and get an extra ৳1,000 as a bonus. Wagering requirements apply before the bonus can be withdrawn.

The wagering requirement is the condition that determines how many times you must bet before withdrawing a bonus. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to place ৳10,000 worth of bets before withdrawing. More details bonus page available.

After logging in, go to the "Bonus" section in your account dashboard. You'll find your daily login bonus, cashback offers, and special event bonuses there.

Yes, Vivibet has a referral program. Share your referral link — when a friend registers and makes their first deposit, you earn a bonus. For full terms, bonus page available.

Yes, most bonuses have an expiry date. The welcome bonus generally needs to be used within 30 days. You can check the expiry of a specific bonus in your account dashboard or on the bonus page here.

When you have a free bet, you'll see a "Use Free Bet" option on the betting slip. Select it and place your bet as normal. Note that the free bet stake is not withdrawable — only the winnings can be withdrawn.

You can get back a percentage of your losses from a given period as cashback. For example, a 5% weekly cashback means if you lose ৳5,000 in a week, you'll get ৳250 back. Cashback is credited every Monday.
Betting & Games 7

At Vivibet, you can bet on cricket, football, kabaddi, tennis, badminton, basketball, hockey, e-sports, and more — over 30 sports in total. All major tournaments are covered, including the IPL, BPL, and World Cup.

Live betting means placing wagers on a match as it unfolds in real time. Log in, head to the "Live Betting" section, and pick the match you want. Odds update by the moment, so quick decisions matter.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases you can use the "Cash Out" feature to settle your bet early and take home a partial or full return before the outcome is decided.

If a match is cancelled or postponed, all bets are generally voided and your stake is refunded in full. For parlay bets, the cancelled match is removed and the remaining selections are settled as usual.

Yes, all Vivibet casino games use internationally certified RNG (Random Number Generator) technology and are regularly audited by third-party reviewers. Every game is completely fair.

Maximum bet amounts vary by sport and market. Generally, Sports Betting allows up to ৳50,000, while separate limits apply for casino games. Higher limits are available for VIP members.

A parlay bet combines multiple matches into a single wager. If all your selections win, the odds multiply and the payout can be massive. But if even one selection loses, the entire bet is lost. High risk, high reward.
Security & Privacy 5

Yes, Vivibet is internationally licensed and uses 256-bit SSL encryption. Your personal information and funds are fully protected — trusted by millions of users in Bangladesh.

Go to the "Security" section in your account settings and enable "Two-Factor Authentication." You'll receive an OTP on your mobile with every login, adding an extra layer of protection to your account.

No. Vivibet does not sell or share your personal information with any third parties. Information is only disclosed when legally required. For more details, please see our Privacy Policy Read.

If you notice any suspicious activity, change your password immediately and notify our support team. We'll investigate promptly and take the necessary action.

Yes, completely safe. All forms and data transfers on Vivibet are SSL-encrypted. Additional identity verification may be required when updating your information.
VIP Program 5

You're automatically enrolled in the VIP program as soon as you register on Vivibet. Every bet earns you points, and as your points grow, so does your tier. More details on the VIP page here.

Points are added automatically with every bet. Sports bets and casino games earn points at different rates, and double-point offers are available during special events.

Vivibet has 5 VIP tiers: Bronze, Silver, Gold, Platinum, and Diamond. Higher tiers unlock greater bonuses, faster withdrawals, a personal account manager, and exclusive offers.

Accumulated points can be redeemed for cash bonuses or free bets. You can also use your points for a chance to win special rewards, gadgets, and tour packages.

Yes, if there isn't enough betting activity within a set period (usually every 3 months), your tier may be downgraded. Stay active and bet regularly to maintain your current tier.
Need help?

If you can't find your answer in the FAQ, our 24/7 support team is ready to help in Bengali.

Why Choose Vivibet

Why Vivibet Stands Out

Go beyond the FAQ — discover why millions of bettors in Bangladesh choose Vivibet.

Full Support in Bangla

All Vivibet support is available in Bangla — live chat, email, and FAQ, all in your native language.

Fast Payments

Withdrawals to Mobile Pay and Nagad in just 5–15 minutes. No waiting after a win — money straight to your hands.

100% Secure

SSL encryption, two-factor authentication, and an international license — your account is protected at the highest level.

Generous Bonus Offers

From the welcome bonus to daily cashback, free bets, and referral rewards — the offers never stop at Vivibet.

Live Betting

Real-time live betting across 30+ sports. Place bets on live matches and take the excitement to the next level.

Mobile Friendly

A seamless experience on any device. Everything works great right in your browser — no app needed.

More Details

Vivibet FAQ – What You Need to Know

The Vivibet FAQ page has answers to all common questions about one of Bangladesh's most popular betting platforms. Whether you're a new user or an experienced bettor, there's always something to learn — and we've done our best to provide clear, straightforward answers here.

Every step at Vivibet — from registration to withdrawal — is straightforward. Still, new users often have questions, especially about bonus terms, payment methods, and security. This Vivibet FAQ section is here to clear all of that up.

Payments are one of the most common topics. Vivibet supports Mobile Pay, Nagad, Rocket, and USDT. The minimum deposit is just ৳200, so anyone can get started with a small amount. Withdrawals are fast too — with mobile banking, funds typically arrive within 15 minutes.

Bonuses are a common source of questions. From welcome bonuses and daily bonuses to cashback and free bets, Vivibet has plenty to offer. That said, it's important to read the wagering requirements for each bonus carefully — attempting a withdrawal before meeting the conditions may cause issues.

It's natural to have concerns about security. Vivibet is internationally licensed and uses 256-bit SSL encryption. Enabling two-factor authentication adds another layer of protection. Your personal information and funds are completely safe.

The VIP program is one of Vivibet's standout features. Regular betting earns you points and moves you up the tiers. Higher VIP levels come with a personal account manager, faster withdrawals, and exclusive offers.

If you can't find the answer you're looking for on this Vivibet FAQ page, reach out to our 24/7 live chat support. Our Bengali-speaking support team is always on hand to help resolve any issue.

Get Started

Got all your answers? Get started now!

Register on Vivibet, claim your welcome bonus, and enjoy the best betting experience in Bangladesh.

Register Now Log In
Free Registration 100% Welcome Bonus Fast Withdrawals Support in English

18+ only. Play responsibly.

বাংলা